Standardized Aftersales Service Process

Parts Support

Hansom mainly provides parts for warehouses in overseas markets, local customers and Chinese construction enterprises, and also provide materials and parts management service, parts supply planning service and machine repair service. Meanwhile, Hansom also provides genuine parts and parts distribution system service for famous brand Chinese automobiles and construction machinery. 

At present, the company’s overseas operation and service modes mainly include:

1. Warehouse-type sales of automobile and construction machinery.
The company has built central parts warehouses and sales centers in Ethiopia, Nigeria, Tanzania, Angola, etc. to provide automobiles and construction machinery parts for local market and Chinese construction companies, meeting all the customers’ needs in time.

2. Materials and parts warehouse management service.
The company can provide customers with advanced ERP system for warehouse management: with bar code management, FIFO principle, and stock age and sellable days to control the stock. It can realize 100% input accuracy through the bar code scanning, which maximally reduces human influence and improves work efficiency, and thus realizes scientific stock allocation, reduces bad debt loss, improves inventory and capital turnover, and realizes maximal revenue.    

3. Planning and management service for vehicles and construction machinery parts.
Through automatic analysis according to the customer’s parts procurement plan, we can sort the parts according to the wearing degree and vehicle type and then allocate the parts inventory in certain parts proportion and inventory principle according to the wearing degree of the parts. Besides, we can decide the allocation of vehicle parts according to the customer’s vehicle procurement, and make adjustments on the basis of the service life, working environment, and operation habits of the vehicles. And we can also set up reasonable, economic, and scientific parts inventory and reasonable procurement interval, according to the customer’s procurement interval, the supplier’s preparation time, transport time and safety inventory, so as to realize maximal utilization of the customer’s funds.

4. Packaged repair service for vehicles and construction machinery
We provide Chinese contracting companies and local major customers with “steward” type construction machinery and vehicle service, which organically integrates the procurement plan of vehicle and construction machinery parts, warehousing management, machine service and maintenance, and thus ensures the availability of the construction machinery and vehicles, and provides an effective guarantee for the implementation of the project. The service fee will be charged as per the year of manufacture of the equipment and help the customers solve a series of equipment and vehicle repair issues, reduce the operating cost and help improve the benefits of the contractors.