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Hansom Services

Adhering to the service concept of “always provide services with favorable prices and improve quality with excellent services”, Hansom Group will fulfill its service target “create value with professionalism and move customers with quality services”with perfect service network, skilled service techniques and sincere service attitude. Sticking to the customer service concept of “quick response, smooth communication, accuracy and high efficiency, reasonable and thoughtful”, when receiving a customer’s’ request, we will contact the customer in time to learn about his/her specific needs and requirements, and help analyze and solve the difficulties.

Centering around African markets, we have set up subsidiaries, offices and 4S shops for the construction equipment and vehicles in Nigeria, Ethiopia, Angola, Chad, Zambia, Southern Sudan and Mali, etc. We will always put customers’ needs and benefits in the first priority and solve the equipment troubles in time. And we will maximize our customers’ benefits with advanced information management system, perfect training system and excellent service team.

When you purchase our products, you pursue the value brought by the products, and we will guarantee that by providing you with comprehensive services. We will instruct you to master the equipment operation, maintenance and service skills and also provide related training and technical consultation services, so that you can experience our quality products and our exquisite technique and excellent aftersales services.

China Mechanical and Electrical Products Africa Service Center

China Chamber of Commerce for Import and Export of Mechanical and Electrical Products is the sole national chamber of commerce in China’s mechanical and electrical product import and export industry. Now it has about 10,000 members, including backbone manufacturing and trading enterprises and a number of small/medium enterprises.

China Mechanical and Electrical Products Africa Service Center was established under the cooperation of Hansom Group and China Chamber of Commerce for Mechanical and Electrical Products, which integrates various resources including Chinese mechanical and electrical product manufacturing enterprises, Chinese construction enterprises in overseas, and local customers to provide local services, including parts supply, warehousing, technical service, consultation, logistics and training, for Chinese mechanical and electrical products in foreign countries.

Service Philosophy

Always provide value for money services and improve quality with excellent services.

Service Target

Create value with professionalism and move customers with quality services.

Service Repair

With a service team of excellent technology and rich experience, and 4S stores with complete equipment, we can provide high quality repair service and thus save your time and create value for you.

Leasing Service

You will have immediate access to all the construction equipment products provided by us for leasing.

Maintenance Service

Our service team will provide you with maintenance service at all times to achieve the highest fuel efficiency and the lowest operation costs, and ensure normal operation of the equipment for quicker and more efficient work.

Technical Support

With professional repair service team, abundant parts inventory, standard aftersales service process, impeccable customer follow-up service system, mature comprehensive service skill improvement and training system, we can provide wide customers with the quickest and the most thoughtful all-round services.

Parts Support

Hansom mainly provides parts for warehouses in overseas markets, local customers and Chinese construction enterprises, and also provide materials and parts management service, parts supply planning service and machine repair service. Meanwhile, Hansom also provides genuine parts and parts distribution system service for famous brand Chinese automobiles and construction machinery.